Managed high-density WiFi and captive portal

The first service your guest tests, and the first they rate. We design a network that holds at full occupancy, everywhere, all the time.

Établissement hôtelier accompagné par Viahotel

A WiFi designed for another use.

An ISP box, a few repeaters added as complaints came in, a password at the desk. It works at 30% occupancy. It collapses at 90%, exactly the nights when every disappointment becomes a public review.

Today

Box + consumer repeaters

  • Collapses past 90% occupancy
  • Bandwidth halved at each repeater
  • No seamless room-to-room handover
  • Guests, PMS and payment on one network
  • No legal connection-log retention
With Viahotel

Professional architecture

  • Sized for full occupancy
  • High-density access points, hundreds of devices
  • Seamless roaming: the guest never reconnects
  • Separated networks: guests / staff / critical systems
  • Compliant with French obligations

A hotel WiFi is sized for the worst moment, not the average.

01

Designed for the peak

The average says nothing. What matters is how the network holds the night the hotel is full and a seminar room runs at capacity. If it holds that night, it always holds.

02

Strict use separation

Your guests’ network must never be your PMS, payment or back-office network. A connected guest must reach no sensitive data. Not a comfort option: elementary security.

03

A WiFi that serves the brand

The login portal is a touchpoint: it carries your colours, can collect an opt-in address, sets the tone of the stay. Done well it becomes an asset; done badly, friction.

What we put in place.

Five building blocks, from on-site measurement to legal compliance.

An on-site coverage study
  1. 01
    01 · Measurement

    An on-site coverage study

    Before any deployment, we measure the real signal propagation inside your walls, not on a plan. This study determines the exact number of access points and their placement. Accuracy comes from measurement, never estimation.

  2. 02
    02 · Hardware

    Professional high-density access points

    Hardware built to handle many devices per point, with seamless handover between APs. The guest moves, the network follows, never a reconnection.

  3. 03
    03 · Portal

    A captive portal in your colours

    Custom landing page, guest authentication, terms of use. The portal serves your goals (opt-in address collection, welcome message) and ensures the traceability required by law.

  4. 04
    04 · Security

    Network segmentation

    Guest WiFi, staff WiFi and critical systems (PMS, payment, cameras) are isolated from one another. An incident or intrusion on the guest network cannot spread to the rest.

  5. 05
    05 · Compliance

    Legal compliance without thinking about it

    Connection-log retention in line with current obligations, in the conditions and durations set by French regulation. You are compliant without having to deal with it.

The method, step by step.

The network is only delivered once it passes acceptance testing, room by room.

  1. On site
    01

    Coverage study

    Propagation measurements, building-constraint survey, mapping of zones and uses: rooms, seminar halls, common areas, outdoors.

  2. Design
    02

    Precise sizing

    Number of access points, placements, network architecture, traffic-separation plan, portal design. You receive a clear, costed project with no surprises.

  3. Deployment
    03

    Installation & configuration

    Access points and active equipment, portal setup, network-separation configuration, load testing, respecting your operations and the guests present.

  4. Acceptance
    04

    Testing & handover

    Room-by-room coverage tests, load-holding test, compliance validation. The network is only delivered once it passes acceptance.

The deliverables.

An accepted, documented network that belongs to you.

  1. 01

    Coverage study report

    With before / after signal mapping.

  2. 02

    Deployed and accepted WiFi network

    Sized for full occupancy.

  3. 03

    Custom captive portal

    In your colours, compliant and functional.

  4. 04

    Segmented network architecture

    Isolating guests, staff and critical systems.

  5. 05

    Technical documentation

    Of the installation, which belongs to you.

A WiFi that no longer shows up in your reviews.

The most visible result is the simplest: connection complaints disappear from verbatims, removing a recurring cause of low scores, where guests are quickest to penalise.

The least visible result is the most important: security. Once networks are separated, an incident on the guest WiFi can no longer reach your booking or payment data. And depending on the offer, the portal feeds your opt-in contact base on every connection, a marketing asset that builds itself, stay after stay.

What you can expect

Format and commitment.

Bought or managed: the quote sets the scope, the hardware and the total cost before any commitment.

  1. 2
    Models

    purchase or managed offer

  2. On-site
    Prior study

    real measurements, not a plan

  3. 100%
    Compliance

    French obligations covered

  4. Quote
    Total cost

    set before any commitment

Who is this for?

Four situations where a sound infrastructure changes everything.

  • WiFi that drops

    High occupancy

    Your network holds when empty but collapses on full nights. We size for the peak.

  • Business & seminars

    Reliability demand

    You host seminars or demanding business guests who tolerate no outage.

  • Compliance

    Legal obligations

    You want to meet connection-log retention obligations, cleanly.

  • Renovation / opening

    Start sound

    You are renovating or opening and want a sound network infrastructure from the start.

Frequently asked questions.

Échanger avec les consultants Viahotel

Does your WiFi really hold on a full night?

Request a coverage study. We measure the reality of your network and show you, figures in hand, what it would take for it to never be an issue again.