Privacy Policy

This privacy policy describes how Viahotel collects, uses and protects the personal data of users of its website and consulting services.

1. Data controller

Viahotel, a hotel consulting firm, is the controller of personal data collected via viahotel.com and during consulting engagements. For any questions regarding your data, please contact reservation@hotel-lalouisiane.com.

2. Data collected

As part of the use of the website and our services, we collect the following categories of data:

• Identification data (name, role, establishment)
• Professional contact information (email, phone, address)
• Navigation data (IP address, browser type, pages visited)
• Content of messages submitted through contact forms

3. Purposes of processing

The data collected is processed for the following purposes:

• Responding to contact and quote requests
• Executing contracted consulting engagements
• Sending, with your explicit consent, Viahotel’s monthly insights
• Improving the user experience and the security of the site
• Complying with legal and regulatory obligations

4. Legal basis

The processing of your data is based on the execution of a contract or pre-contractual measures, on your consent (forms, newsletter), on our legitimate interest (security, service improvement) and on compliance with our legal obligations.

5. Retention period

• Unconverted contact requests: 3 years from the last exchange
• Client data: duration of the engagement + 5 years (accounting and legal retention)
• Newsletter: until unsubscription, then deletion within 30 days
• Technical logs: 12 months

6. Data recipients

Your data is accessible to authorised Viahotel staff only. It may be transmitted to technical subcontractors (European host, email tools) operating in compliance with GDPR. No data is sold to third parties.

7. Your rights

In accordance with the GDPR, you have rights of access, rectification, erasure, opposition, restriction and portability of your data. You may exercise these rights by writing to reservation@hotel-lalouisiane.com with proof of identity. You may also lodge a complaint with the CNIL.

8. Cookies

The site uses cookies strictly necessary for its operation as well as, subject to your consent, anonymised audience measurement cookies. You can change your preferences at any time via the dedicated banner or your browser settings.

9. Security

Viahotel implements appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction: TLS encryption, European hosting, access control, staff training.

10. Changes

This policy may evolve. Any substantial modification will be the subject of a clear notification on the site. The date of last update appears at the top of the document.